Join the Logistics Revolution Force... maximum commitment, continuous development and innovation pushing - it is all in our DNA! Is it yours too? If so, become part of the 🔗 Group - one of the European market leaders for innovative IT solutions for the logistics industry. Together with our more than ⚠ employees in ⚠ European countries, we want to move the transport and logistics industry forward, revolutionise and take it to a new and more sustainable level. We are looking for a full-time Customer Success Manager with fluent German to start as soon as possible So let's get down to business, what do we offer? * As a Customer Success Manager (f/d/m) you could work full remote or in hybrid model - we see each other for ⚠-⚠ days in the office * We provide you with the necessary equipment (laptop, headset, additional monitor and more) to prepare you optimal for your new job * In addition, you will be involved in small to medium-sized projects in order to continuously improve the work processes and the customer journey * You work in a dynamic team and are also in contact with other branches of ours abroad in different Eu-Countries And what do we want you to do? * You take on the onboarding of new customers and help them with the first steps with our platform * You optimise various process areas through your own analyses and ideas and work closely with the Product development, operations and customer support together to automate sub-steps * You look after your own customer base, with whom you build up a long-term, successful relationship * Overseeing metrics and preparing cyclical activity reports to monitor the number of publications, transactivity and response * Proactive response to a decline in customer activity through direct contact * Proactively support customers to take full advantage of the Platform's capabilities and functionalities * Activating customers to increase the volume of operations * Maintaining regular contact and building a long-term relationship to fully understand changing needs and priorities * Passing on customer feedback to the product department in order to create new functionalities and improve existing ones * Proactive search for sales opportunities within the customer and the customer's counterparties as well as sales lead generation aimed at CrossSelling and UpSelling of 🔗 products * SinglePointOfContact for the implementation customer after completion of implementation * Liaising with the marketing department and attracting clients interested in marketing cooperation * Supporting the integration process And what else? * You work full-time ⚠ hours/week * We set targets at the beginning of the quarter using the OKR method. * Would you like to pursue a career with us? Well, yes please! Increase your knowledge level and celebrate your personal successes during your Employee Journey at 🔗 * With video training and coaching and training tailored to you, you can also enjoy ours in your home office, excellent induction and our further training. * In regular discussions you will receive transparent and fair feedback - we want you to know exactly where you stand, what your next tasks are and where your journey can 🔗 enough? Yes indeed! ... So what do you offer? * You have customer service experience from previous positions (preferebly Logistical experience, specially road transport) * You speak German as a native speaker and business fluent English, as this is our internal company language * You enjoy communicating with customers and think in a solution-oriented manner in order to help customers quickly and easily * You work independently with a lot of initiative, are self-confident, ambitious and still like teamwork * You have an affinity for IT and software, are proficient in MS Office applications and Google Workspace * @Homeoffice: You can guarantee a quiet workspace with fast and stable internet * So apply, if you have any questions we are of course happy to help. We look forward to receiving your application! Job Type: Full-time Pay: €⚠.⚠,⚠ - €⚠.⚠,⚠ per month Language: * German C⚠ (Required) Work Location: Hybrid remote in ⚠ XR Barendrecht