voco® The Hague, an IHG Hotel About us voco® The HagueAs a Front Office Host, you are the one inviting our guests in, providing them with your widest smile and warmest "welcome." The Front Office is more than just checking a guest in and out; it's up to you to treat the guest with the real voco™ lifestyle experience. You'll guide them through the hotel and all there is to enjoy in Ultramarijn and Botanica. As a true host, you know that The Hague has many hidden secrets, whether it's a landmark of historical value or a tiny boutique shop. You are ready to share your tips with our guests so they can enjoy the Royal City of The Hague to the fullest. Destination: voco® The HagueCome into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors, and a warm welcome from your future colleagues.  Ready to land this job? - Maintain a high level of guest satisfaction through active communication with guests before, during, and after their stay. - Ensure the quality of the hotel product is always at the highest possible level. - Make sure all procedures are followed according to voco™ brand standards and IHG guidelines. - Work systematically according to a checklist that includes all tasks for the Front Desk. - Ensure all procedures regarding safety and security are followed closely. - Communicate all pertinent information related to the expected arrival and departure of VIPs and key guests, and ensure all special guest requests are communicated to the right departments. - Promote teamwork and lifestyle service through daily communication and coordination with other teams. - Work in various shifts including morning, day, evening, and night shifts on weekdays and weekends. - Live the voco™ brand with pride, passion, and energy, inspiring others to deliver memorable branded guest experiences. - Perform ad-hoc duties as required

Opleiding

Niveau Mbo-algemeen

Overige

Talen: Nederlands

MBO-Algemeen