Are you ready to elevate your career in hospitality? ClinkNOORD Hostel in Amsterdam, part of the vibrant Clink Hostels Group, is on the lookout for an enthusiastic and dynamic Front Office Manager to lead our team and create unforgettable experiences for our guests. About Us: Born from a passion for travel, Clink Hostels aims to set the stage for countless travel stories by connecting people and places. Our mission is to ignite the imagination of travelers and provide them with new, engaging experiences. Do you have what it takes to join us on this journey? Your Role: As Front Office Manager, you'll be the heartbeat of our hostel, overseeing the daily operations of our reception and security teams. Leading a team of 20-25 dedicated individuals, you'll ensure that every guest's first and last impressions are exceptional. This is more than just a job; it's an opportunity to create lasting memories for our guests and inspire your team to deliver a stand out service What You'll Do: - Lead and Inspire: Manage the Front Office Department, including Reception and Security, and ancillary services like the Travel Shop and Guest Lockers. - Team Engagement: Conduct shift briefings, team meetings, and management meetings. Encourage participation in training, surveys, and social events. - Guest Focused: Listen to our guests, identify service gaps, and proactively find creative solutions to enhance their stay. - Operational Excellence: Ensure that social spaces are welcoming, and all facilities are in top condition. - Collaborate: Work closely with other department heads and our external housekeeping company to ensure seamless operations. - Live Our Values: Embody our values of Guest, In-Tune, Dedication, and Difference in everything you do. - Have Fun: Embrace the Clink culture—be open, brave, and enjoy every moment (and probably enjoy a tea or coffee every day!). ​Who You Are: Experienced: You've held leadership roles in hospital

Opleiding

Niveau Vmbo

Overige

Talen: Nederlands

VMBO