Do you want tomake a real impact on the user experience of all our clients and employees? Do you want to be the facilitator of user research in close collaboration with our researchers and designers? You and your job As a UX Research Operations Specialist, you contribute to the bank’s design transformation throughthe facilitation and streamlining of the UX research process. You do this by ensuring smooth participant recruitment, maintaining and optimizing our UX research tools including our in-house UX lab and by expanding and maintaining our research knowledge base and repository. Additionally, you proactively report out key data and safeguard our GDPR policies. Fine working relationship in the teamUX Research, part of Chapter Design together with 100 direct colleagues 36hours per week Work and pleasure ‘I love to explore user needs across complex business products and above all to put humans at the centre of everything we do, helping others do the same .’,

Delilah Butler, UX Researcher An average working day Are you curious about what would be on your to-do list on an average working day? For instance: refining the selection criteria for a quantitative researchstudy together with a designer scheduling an interview training that UX researchers give to newly joined designers; handling the communication and administration fromour recruitment agencies; draft a program for a meet-up with another organization on UX Research; making sure the UX Lab runs smoothly for the qualitative study that will be held the next day. Together we achieve more together than alone We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So, we are very curious about what you can bring to our team at UX Research, Chapter Design. ‘Our team consists of researchers who are curious by nature, love their profession and proactively want to improve our way of work and position within the bank. We like to get our hands dirty while doing research but also love the support role towards others doing research.’ Your future colleagues are looking forward to working with you. They will be glad of your help to smoothly run a quantitative or qualitative research study with participants that perfectly fit the selection criteria you helped them create. Working together is the way we work; as 1 openRabobank team. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers with 43,000 employees. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business. You and your talent You will work closely with our UX researchers, designers, and other stakeholders to ensure that our research projects are planned, executed, and communicated effectively and efficiently. You understand the pros and cons of each recruitment sourceand can determine the best possible recruitment source for a given study. You have a strong understanding of UX research methods, best practices, and ethics. You are empathetic, curious, and open-minded You have excellent communication, collaboration, and organizational skills. You are proactive, flexible, and adaptable to changing needs and priorities. This is what we offer you A salary between € 3179,- and € 4540,-gross per month (schaal 7). Thirteenth month's salary and 8% holiday allowance an extra budget of 10% of your gross salary to be used at your discretion. Buy extra holiday hours, add more to your pension savings or ask for part of the extra budget to be paid out. a monthly home working allowance of up to € 40- a personal development budget of € 1,400- a combination of working from home and at the office 100% reimbursement of commuting costs if you travel by public transport a pension scheme to which you contribute 3.5% or 5.5% that's up to you This is the selection of the terms of employment for a UX Research Operations Specialistbased on a 36-hour working week. This vacancy is for 36 hours per week. You can find all our terms of employment on rabobank.jobs/en/conditions-of-employment .

You and the job application process Reply to the vacancy for UX Research Operations at Rabobank as soon as possible, when we found the right candidate, we will close the vacancy. Any questions about the job content? Contact Stephan Westphal, UX Research Lead at Stephan.Westphal@rabobank.nl A security check is part of the process. We respect your privacy . #LI-SJ Applying

In 5 steps

We'd like to get to know you.

Step 1

Applying

Thanks for applying! We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.

Step 2

First interview

Usually you’ll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.

Step 3

Second interview

We want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.

Step 4

Offer

If you are a good match for us and we’re a good match for you, then you’ll receive a good offer by email. Some positions require you to undergo further assessment first.

Step 5

Screening

We assess whether you are trustworthy enough to work for Rabobank in a screening process.

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