1 van 2
Locatie:
1000 Amsterdam
Nederland
Contract:
Voltijds, Onbepaalde duur
Datum Gepubliceerd:
02 juni 2024
Technical Support Specialist
- Revinate
- Noord-Holland
- R&D
- 3 weken geleden
Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders. Extensively research and document technical customer issues and clearly communicate to the larger organization. Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues. What You'll Bring
2-3 years of work experience delivering technical (tier 2 or higher) customer support at a SaaS company Must have strong communication skills (verbal & written) Strong technical knowledge (i.e., inconsistent email rendering, checking PMS logs, querying data logs for research purposes) Experience using a ticketing or bug tracking system, such as JIRA, Zendesk, and Salesforce, and strong documentation skills within these platforms Email marketing experience is a strong plus; knowledge of HTML is nice to have Strong knowledge of troubleshooting web-related issues (i.e., changing browser settings, how to clear cache, etc.) with all browsers and operating systems as well as expertise working in Excel; SQL is a plus Experience with email service providers such as Mailchimp, GMS, Digital Alchemy, Exact Target, Serenata, Cendyn, etc Experience in property management systems (PMS) such as Micros Opera, Maestro, Protel, Fidelio, PowerPro, etc Ability to learn and articulate software-related and technical concepts in a way that is comprehensible to the "average Joe" Must have a passion for being part of a hard working, winning team €35,000 - €50,000 a year
This salary range may be inclusive of several career levels at Revinate and will be narrowed during the interview process based on a number of factors, including (but not limited to) the candidate’s experience, qualifications and location .
#RH-1 #LI-Remote Excited?! Want to learn more? Apply Now! Our Core Values: One Revinate - United & Strong, on a single mission together Built on Trust - It’s the foundation of everything we do Expect Amazing - We think, dream & deliver big Customer Love -- When the customer wins, we win Make it Simpler -- Apply it to everything we do Hungerness -- Feel it, follow it, be relentless about our success Grounded in Gratitude - We’re glad to be here & make the most of every day Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting@revinate.com. By submitting your application you acknowledge that you have read Revinate's Privacy Policy ( https://www.revinate.com/privacy/ )
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