Welcome at West

Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Each and every day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world.

Join our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talents and people who won't settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborative and dynamic global working environment, where your development is our priority.

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.

Location: Kiefernweg Campus, Eschweiler, NRW, Germany
Reason or open role: Replacement
Contract details: Permanent, Full-Time
Travel requirements: up to 20%
Start date: asap
Contact Person: Katharina Steffens

In this role you will be responsible for performing Supplier Quality activities associated with external suppliers. This role performs activities to ensure West supplier's maintain compliance with West's procedures and policies. You will interface with R&D, Sourcing, Design Quality, Regulatory and Operations Quality to drive improved supplier quality performance.

Essential Duties and Responsibilities:

• Establish and successfully execute supplier management plans which will align to overall business objectives
• Maintain a strong collaborative partnership with external suppliers and cross-functional team members that facilitates organizational success for assuring high product quality and meeting business needs
• Monitor supplier performance including incoming failures, manufacturing yields and field failures to drive Supplier Corrective Action Reports (SCARs)
• Works with suppliers, design engineers, supplier quality and purchasing on continuous improvement of supplier performance
• Evaluate potential new or future suppliers and supports supplier selection process with the cross-functional team
• Participate in cross-functional teams of design engineering and quality engineering to work with suppliers during product development and ensures agreement for manufacturable, cost-effective designs
• Approves components for use in products by driving Production Part Approval activities with the suppliers
• Supports Supplier evaluation, audit management and related records
• Supports the evaluation and development of Quality Agreements with suppliers
• Supports the improvement efforts on internal supplier processes

• Bachelor's degree in engineering or related science
• Minimum 5 years of quality related experience with preferred experience in pharmaceutical and/or medical device industry
• Experience working with suppliers and supplier engagement activities
• Knowledge of cGMP, cGDP, relevant ISO standards, medical device requirements and other international regulations
• Familiarity with MasterControl, SAP and working knowledge of statistical data analysis
• Fluent in English and German
• Thorough understanding of validation activities and risk management principles and techniques
• Strong problem-solving and critical thinking skills
• Negotiation skills and collaborating with suppliers
• Ability to work under high volume production and fast changing environment
• Willingness to work in a cross-functional team with different time zones

• Internationality – As an American company, we live a global cooperation within international structures
• Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
• Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
• Social engagement – We support local aid organizations through various actions organized by our employees
• Diversity – We at West value the wide range of our employees who make up our company Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
• Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
• Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us