Director, Business Continuity

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Director, Business Continuity



Chicago, IL

time type

Full time

posted on

Posted 30+ Days Ago

job requisition id


We’re building a


bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit STRATEGIC BUSINESS UNIT DESCRIPTION

US Technology, Infrastructure & Innovation (US TI&I) enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets. The teams work to maximize the investment in resources and technology while building an appropriate balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk. JOB PURPOSE The Director, Business Effectiveness for Business Continuity (US Region) is a seasoned professional responsible for developing, maintaining, and managing regional business continuity functions that are aligned with regulatory expectations, corporate guidelines, and local requirements while maintaining alignment with Enterprise teams. KEY ACCOUNTABILITIES Strategic leadership with sound knowledge of business management and a broad understanding of Incident Management. The Head of Incident Management and Business Continuity (US Region) will proactively work with business and technology partners to implement a strategy and practices that meet defined local and enterprise policies and standards. Responsible for identifying, evaluating, mitigating and reporting on Business Continuity risk that meets compliance and regulatory requirements, and aligns with and supports the risk posture of the enterprise. Direct and oversee a variety of activities, such as tactical management of incident response and business continuity planning. A key element of the role is working with all levels of management throughout the enterprise, with Regulators, and with as well as the Bank’s service providers. Provide US Regional strategic and tactical leadership in handling of the continuity plans, spanning multiple legal entities and locations within the US Region. Evaluate the risk for business continuity and work on mitigation strategies with appropriate stakeholders. Provide alignment of Business Continuity activities to other functions within TI&I, the US Region businesses, as well as the Enterprise Develop and/or enhance existing policies and procedures to meet changing business landscape and challenges. Provide periodic training to various business, service and technology teams regarding procedures, roles and responsibilities. Provide oversight and leadership for the Business Continuity planning function for the US Region. Oversee governance of Business Continuity Management milestones and activities for the US Region. Create senior Management and Board reporting and metrics for the US Region. Create regulatory reporting as required for various entities in the US Region. COMPLIANCE

REQUIREMENTS/RESPONSIBILITIES As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. For People Managers:

As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls. AUTHORITIES/DECISION RIGHTS As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness. For People Managers:

As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination. CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual


We all are accountable for managing risk. As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes: Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals Understanding and following the qualitative and quantitative components of our Risk Appetite Statements Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution KNOWLEDGE AND SKILLS Preferred Formal Education: Bachelor's Degree Minimum years of experience: 12+ years Comprehensive knowledge in the Incident Management and Business Continuity functional areas of responsibility, including principles, practices, processes, procedures, products and services Well-developed project planning, management and scheduling skills sufficient to prioritize projects and meet aggressive deadlines Hands-on team-oriented approach to solving problems, planning, managing change and people related to all aspects of the incident and changes to support business recovery High-level tactical incident management skills and experience in the utilization of incident management technology tools and preauthorized communication protocols Availability to work non-business hours during Bank testing and training exercises and to run/attend incident calls, as required by incident Ability to travel to other Bank locations on an as needed basis User and/or system analyst experience with SunGard LDRPS, Fusion RM, Send Word Now, Everbridge, Service Now, Archer/MetricStream or other Business Continuity planning and automated alert applications Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving Ability to set goals and prioritize objectives pertaining to tasks, projects and deadlines Analytical, problem solving and trouble shooting skills Excellent interpersonal skills to work effectively with management, staff, and vendors Excellent verbal and written skills to effectively communicate with all levels of staff and management Ability to present a professional image when dealing with staff, vendors, external organizations, and management Excellent Microsoft Office skills. Advanced level Excel and Database experience WORKING CONDITIONS


This role operates within a normal office environment

Travel required: Occasional What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit


Job Location IL-70 W Madison St, 8th Fl

Employment Type Regular

Weekly Hours 40

Skills Analytical Thinking, Business Continuity Management (BCM), Business Risk Assessments, Business Security, Operational Efficiency, Reporting and Analysis, Researching, Risk Management and Mitigation