Crowne Plaza & Hampton by Hilton Utrecht Central Station is looking for a Cluster Duty Manager.Do you place safety and guest experience at first? And do you have a front office background? Then continue reading! In this role you are the connecting factor to ensure the quality of our service. You will assist our colleagues mainly in the evening to bring our services to a higher and constant level. The Crowne Plaza has 144 rooms, a restaurant, a bar, a gym and 7 meeting rooms with a maximum capacity of 250 people.The Hampton by Hilton has 193 rooms with a bar and fitness.Both hotels are located in Hoog Catharijne The Mall, making them easily accessible by public transport. If you come by train, we will pay for your NS business card or a travel allowance. Responsibilities:Ensuring safe place for both guests and colleagues.Providing support to the operational teams.Handling complaints.Walking duty rounds and provide follow-up.Ensuring smooth communication between the day and evening shift.Training the night staff.Optimize our security procedures and related training.

Ref.nr.:153608110606HOPRNL - RT162989564

Opleiding

Niveau Mbo-algemeen

Overige

Talen: Nederlands

MBO-Algemeen

Aanbod

Crowne Plaza & Hampton by Hilton Utrecht Central Station is looking for a Cluster Duty Manager.Do you place safety and guest experience at first? And do you have a front office background? Then continue reading!&...